How can we help you?

Search our knowledge base for answers to common questions about trading, accounts, and security.

account

? How do I apply for a loan with Consumer Lend MFB?

Visit the Client Portal to register, complete your profile, and submit a loan application. You will receive feedback after verification.

? What KYC documents are required for individuals?

Valid ID (Driver’s License, International Passport or National ID), utility bill, passport photograph and BVN/NIN if available.

? What KYC documents are required for corporate accounts?

CAC documents (Certificate of Incorporation, Form CAC 7/BN), Board resolution, utility bill, and IDs for authorized signatories.

? What is the maximum loan amount I can get?

Maximum loan amounts vary by product and your credit scoring. Asset Finance currently offers up to 5,000,000 Naira.

? How are repayment schedules generated?

Repayment schedules are generated automatically at disbursement based on product interest type, tenor, and repayment interval.

? Can I have multiple active loans?

Our policy generally allows one active loan at a time per product category to ensure healthy repayment capacity.

? What fees should I expect on loans?

Loan charges may include processing fee, insurance fee, and late payment penalties depending on the selected product.

? Can I update my repayment date after disbursement?

Repayment dates are tied to your approved repayment plan. Contact collections support for restructuring or date-alignment requests.

? How do I receive research and market updates?

Subscribe to our newsletters or visit Insights for research briefs, reports and market commentary.

? Who do I contact for support?

Reach us via the Contact page, phone or email. Branch contacts are listed with labels beside values for quick reference.

Can't find the answer you're looking for? Please contact our support team.